Polycom Cx700 Software Update
A long and sad story about trouble upgrading the firmware in Office Communication Server enabled phones, specifically the Polycom CX700. This particular problem manifests itself as follows: The phone logs on to the server successfully and gets almost to the end of the login process. Then it crashes and automatically reboots. This goes on in an endless loop, and is caused by the phone running software not compatible with OCS 2007 R2. Bronze Age Pre Civilization Hacked. I post this hoping that it will be of help to others on a similar quest. The problem For about a year now, since we started our OCS pilot, I’ve had a Polycom CX700 on my desk.
Actually, it has spent the bulk of that time on a shelf at my desk. It was purchased as a test device along with a collection of headsets and other OCS enabled devices. Most of them worked fine, but this one I just couldn’t seem to get working.
After a lot of fiddling about I was able to log in successfully with a test user that had never ever logged on to any other device or computer. I happily thought I had it fixed, but as soon as I switched to another user it went back to the same old pattern: logon, crash and reboot in an endless loop. Giving up Pretty early in the process I was informed that the firmware (1.0.522. Digital Signal Processing Mitra 3rd Edition Pdf there. 73) was built for OCS 2007, and as we were running 2007 R2 it would not work.
Fixing Polycom CX700 Device Update. (Specifically, the Polycom CX700). Updating the software (ie, the Communicator client) worked just fine. Describes the bug that is resolved in the January 2014 cumulative update package for Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540. As with all software updates it would be. For the polycom CX 600 because the laterst firmware did. The Updating Lync Phone Edition Devices article to.
Later, I was told by Polycom support that it was impossible to update this version to a 2007R2 compatible firmware without having an OCS 2007 device update server. At that point I gave up, put it on the shelf and concluded that we had to swap it for another one with newer firmware. But the phone was still there.
It just sat there on my shelf, and from time to time this annoyed me to the point that I researched it further. I am not accustomed to giving up, especially not on a technical problem. Mulling at the back of my head was the feeling that there had to be a solution somewhere, some hack to fix it or a bug blocking my path. But no matter what I tried, I had no luck. At some point in my search I came across these articles on TechNet blogs by Rui Silva: I followed them both in detail (several times) since they describe a problem similar to mine, but to no avail. It just wouldn’t budge, it refused to give in.